Shipping Policy

1. Order Processing

All orders placed through BumWise are processed within 24 to 48 business hours after successful payment confirmation. Orders received on weekends, public holidays, or non-working days will be processed on the next business day.

Once your order has been processed and dispatched, you will receive a shipping confirmation email or SMS containing your tracking details.

2. Shipping Coverage

BumWise currently delivers across most locations within India. Delivery availability may vary depending on courier service coverage and regional accessibility.

Certain remote locations, rural regions, or restricted delivery zones may experience longer delivery timelines.

3. Estimated Delivery Time

• Metro Cities: 2–5 Business Days
• Tier 2 Cities: 3–7 Business Days
• Remote Locations: 5–10 Business Days

Delivery timelines are estimates and may vary due to weather conditions, public holidays, natural disasters, transportation delays, or unforeseen logistical challenges.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment completion. From time to time, BumWise may offer free shipping promotions on selected products or minimum order values.

5. Order Tracking

Once your order has been shipped, a tracking number will be shared through email, SMS, or WhatsApp. Customers can track their shipments using the courier partner's tracking portal.

If you experience difficulties tracking your order, our customer support team will be happy to assist you.

6. Delivery Attempts

Courier partners may make multiple delivery attempts before returning a package to our warehouse. Customers are requested to ensure accurate delivery details and availability at the delivery location.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping addresses and contact information. BumWise shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect information submitted during checkout.

8. Damaged or Lost Shipments

If your order arrives damaged or appears tampered with, please contact us immediately with photographs and order details.

In rare cases where a shipment is lost during transit, BumWise will coordinate with the courier partner to investigate and provide an appropriate resolution.

9. Delayed Deliveries

While we strive to meet estimated delivery schedules, BumWise cannot guarantee delivery dates. Delays caused by courier partners, natural disasters, government restrictions, strikes, or other circumstances beyond our control may occur.

10. Contact Us

For shipping-related inquiries, delivery concerns, tracking assistance, or support requests, please contact our customer care team.