1. Return Eligibility

Due to hygiene and safety reasons, baby care products such as diapers and personal care items cannot be returned once opened or used.

Returns may only be accepted if the product is received in a damaged, defective, incorrect, or tampered condition.

2. Damaged or Incorrect Products

If you receive a damaged, defective, missing, or incorrect product, please notify us within 48 hours of delivery.

• Provide clear photos of the product.
• Share the order number.
• Describe the issue in detail.
• Keep the original packaging available.

3. Non-Returnable Items

• Opened diaper packs.
• Used products.
• Products damaged due to misuse.
• Products returned without original packaging.
• Items purchased during special clearance sales.

4. Refund Approval Process

Once your return request is received, our team will review the submitted details and verify the claim. If approved, the refund or replacement process will be initiated.

BumWise reserves the right to reject refund requests that do not meet the conditions outlined in this policy.

5. Refund Timeline

Approved refunds are generally processed within 5 to 10 business days after verification.

The refund amount will be credited to the original payment method used during purchase. Processing times may vary depending on your bank or payment provider.

6. Replacement Policy

In eligible cases, BumWise may offer a replacement product instead of a monetary refund. Replacement requests are subject to product availability and verification.

7. Order Cancellation

Orders can only be cancelled before they are shipped. Once an order has been dispatched, cancellation requests cannot be accepted.

8. Failed Deliveries

If a package is returned to us because of an incorrect shipping address, customer unavailability, or refusal to accept delivery, additional shipping charges may apply for re-dispatch.

9. Fraud Prevention

BumWise reserves the right to investigate suspicious refund claims and may require additional information before processing a refund or replacement request.

10. Contact for Refund Assistance

For any return, replacement, or refund-related inquiries, please contact our support team with your order details.